With a company philosophy that is built on customer satisfaction, CDR provides a wide range of professional services that enables distributors to fully realize the value and benefits of its software.
CDR works side-by-side with distributors before and after they go live, providing the following suite of services:
CDR guides its customers through a proven implementation process which minimizes the time and resources needed for a successful go-live project. With thorough data conversion, comprehensive training and extensive testing, new customers are ensured of a seamless software conversion. CDR’s professional project managers work closely with new customers on a step-by-step basis to make sure that the project comes in on time and on budget.
CDR offers all-inclusive training for new customers and ongoing training for new employees, product updates and new product releases. CDR’s professional trainers skillfully blend product knowledge and industry expertise to help customers achieve new levels of software performance. Hands-on training is available at the customer’s site or at CDR’s headquarters in Covington, LA. CDR also offers online training, reducing the cost of travel and eliminating time away from the office.
CDR recognizes the mission critical nature of a convenience distributor’s business and delivers the most responsive, trusted support service in the industry. As part of CDR’s software maintenance plan, customers receive live, personalized customer care by phone, email and our website. CDR’s support staff works directly with the end-user and has the ability to remotely access the customer’s software to expedite problem resolution. CDR provides the knowledge and assistance needed for distributors to be responsive in a competitive market and to achieve long-term success.
While CDR’s software applications are specifically designed to meet the needs of convenience distributors, we offer custom programming to satisfy the unique requirements of each operation. With years of industry experience, CDR’s programming team is adept at designing and developing software solutions that compliment and enhance our already feature-rich products.
To help streamline tasks and improve efficiencies, CDR offers an on-site operational review which analyzes your business processes and makes recommendations based on best practices in the industry. CDR’s follow-up report suggests ways for your company to make full use of our software offerings, thus maximizing your investment in technology.