Services
Our company philosophy is built on customer satisfaction.
CDR provides a wide range of professional services that enable distributors to fully realize the value and benefits of our software.
We work side-by-side with distributors before and after they go live, providing the following suite of services:
System Implementation
CDR guides customers through a proven implementation process which minimizes the time and resources needed for a successful go-live project. With thorough data conversion, comprehensive training and extensive testing, new customers are ensured of a seamless software conversion. CDR’s professional project managers work closely with new customers on a step-by-step basis to make sure that the project comes in on time and on budget.
Education and Training
CDR offers all-inclusive training for new customers and ongoing training for new employees, product updates and new product releases. CDR’s professional trainers skillfully blend product knowledge and industry expertise to help customers achieve new levels of software performance. Hands-on training is available at the customer’s site or as online training, reducing the cost of travel and eliminating time away from the office.
Customer Support
CDR recognizes the mission-critical nature of your convenience distribution business. We deliver the most responsive, trusted support service in the industry. As part of CDR’s software maintenance plan, customers receive live, personalized customer care by phone, email, via our customer support portal, and on our website. CDR’s support staff works directly with the end-user and has the ability to remotely access the customer’s software to expedite problem resolution. CDR provides the knowledge and assistance needed for distributors to be responsive in a competitive market and to achieve long-term success.
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